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Help with Windows Installer??

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by tinababe9

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I've been trying to solve a problem I have with my computer by following Microsoft support discussions, but it seems I just made it worse.

I was trying to install Java on my computer, but I received a message that said "The Windows Installer Service could not be accessed. This can occur if you are running Windows in Safe Mode, or if Windows installer is not correctly installed. Contact your support Personnel for assistance."

So I followed the prompts on this page: http://support.microsoft.com/kb/315346
I followed the instructions for Method 1, which didn't seem to solve the problem. I went on to Method 2, thinking that I had a backup of my registry (which I sadly found out later that I didn't). When I tried to reinstall the Windows Installer, it simply said that my current version of the Windows Installer was newer than the version I was trying to download. Hmm weird, I thought I just uninstalled it...

Well now the msi.dll file cannot be found, System Restore does not work (the "next" button doesn't seem to do anything), and when I tried to install Java again, it tells me "The Installer cannot proceed with the current Windows Installer installed on the system..."

I have no idea what to do! Can someone please help me out?

By the way, I am operating on Windows XP if that helps..

5 replies

by rob miners

The following file is available for download from the Microsoft Download Center:

Download the Windows Installer Cleanup Utility package and run it. http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

You can also run MsiZap.exe and it is available from the Installer Cleanup Utility package:

The installation will install to C:\Program Files\Windows Installer Clean Up\MsiZap.exe

Use the msizap tool with the flag g! and it will identify orphan files, then you can delete them.

Open explorer and navigate to C:\Program Files\Windows Installer Clean Up right click on the file MsiZap.exe and select Copy. Left click on Local Disk (C:) and in the right hand pane right click on a blank space and select Paste.

Click Start, Run and type cmd and press Enter.

Type cd\ and press Enter.

You should now be in the Root Directory of c:\>

Type msizap g! and press Enter.

Keep us informed as to your progress if you require further assistance.

If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome. ;) :D

by tinababe9

I can't download the file.. I get an error saying that C:\DOCUME~1\CHRIST~1\Temp\IXP000.TMP\StartMsi.vbs cannot be found.

by rob miners

Try Ramesh's suggestion if you have downloaded it.

http://forums.techarena.in/windows-xp-support/739593.htm

Keep us informed as to your progress if you require further assistance.

If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome. ;) :D

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