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by cjordan

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I have a user who can no longer download files from the internet. He never gets prompted w/ the File Download box so that he can choose to run from current location or save to disk. Instead he clicks on the link & it just goes to another screen that is blank except for a small box at top left corner. Does not give me any type of error though. I have uninstalled IE 5.5 back to vs. 4 & still receive it under version 4. I have reviewed the internet options & all is enabled for user to download. We believe that another application was loaded that caused this problem because previously user would try clicking on a link & the app would open, but would only come up w/ a gray screen. That program has since been uninstalled however we still cannot download files. Anyway, I am needing suggestions on what to try to get IE to prompt user once again w/ the file download screen.
Thanks in advance.

8 replies

by lbarclay

You might try going to My Computer, view, options and choose a file type that you want to be prompted for. Click on edit, then check the box that says "confirm open after download".

by lizzy

You might just have to compare all the Advanced settings with a like client on the network. You can do this with another tech or advanced user over the phone if no PC is right next to this one. Sometimes it only takes one little setting change to cause this kind of problem and re-installing IE might not clear previous changes that were made and still there in the registry. Make sure to check all types of sites (Internet, Intranet, etc.) and their settings. Hope this helps.

by cjordan

I have also done this. We have reviewed all settings & all appears correct. It appears that something w/ IE is corrupt though because clicking on a link causes it to go to a screen w/ small box in top corner. I do not get any type of error message (as I should get if I'm not allowed to download).
Thanks though.

by lizzy

OK, do all user accounts on this workstation have the same proxy server connection settings? Does the local user and the domain user both have enough rights to download?

What sort of small box in the top corner? Is it a red X? If so, make surethat pictures\images are enabled.

by cjordan

No, it wasn't anything such as this. It wound up to be a problem w/ the IE index file being damaged. Deleted it & it was recreated the next time that we logged onto the pc.
We are now prompted w/ the File Download box. Thanks anyway.

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