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Installation of Expression Studio 2 Fails

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by borginva

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Microsoft Expression Studio 2

I have tried to install this product a couple of times today, but each time I get the error:

4:53:37 PM Wednesday, June 18, 2008: Error: Installation of the "Microsoft Expression Web 2" product has reported the following error: Installation of the "Microsoft Expression Web 2" product has reported the following error: -2147024873..

Now, I have tried some suggestions I have seen, like repairing Office (2003) but that was a no help.

I will state that I tried a copy of Office 2007, but that program failed its install, twice, so I uninstalled it, which in turned failed a couple of times too. This was a couple of weeks ago.

Is there something else going on I can try? Anyone else encounter this? Everything I have found on some searches go back to repairing Office, which I have.

Thank you.

11 replies

by borginva

I am sorry but this error goes to a fix for Vista SP1. I am running XP Pro SP3 with problems trying to get EW2 to install.

by borginva

I believe I understand the method to the madness. Since EW2 does a step before installing, which is downloading installation files, figured this may work as well. Sadly, I tried and it did not.

Thanks for the suggestion though.

by thumbsup2

With the failed install of Office 2007 as well as failed uninstalls, you've probably got you system in a bind. So, let's go back and get it cleaned up first. Then concentrate on ES2. Of course, we'll need more details, like what was the error when attempting to install Office 2007. And, did you uninstall Office 2003 first, or did you follow instructions from MS on how to install both Office 2003 and Office 2007 on the same system?

Were these installs from ones that were downloaded, or do you have the installation CD's for both Office 2007 and ES2? If downloads, where did you download them from?

Start there, then we'll continue.

by thumbsup2

Everything I can find at MS says that error 2147024873 indicates a bad CRC (cyclic redundancy check, ie; the download was corrupt). If these products were being installed from a CD/DVD, I would suspect a bad optical reader, since you've had two different products do the same thing. If they were downloads, they burped during the process.

Another thing I found while searching for the Expression Web error was that a failed install is directly related to Office 2007. So, since THAT install failed and so did the uninstalls, you're left with a mess.

I think you need to reinstall Office 2007 and get it fixed before it can then be uninstalled (or keep it in accordance with the instructions for running Office 2003 and Office 2007 both on the same system). Once that's done, you can try Expression Web again. Or, is it Expression Studio? You've called it by both names.

One article I found says "[i]I can confirm that doing a repair of Office 2007 resolved the issue. In my case, even repair failed the first time I tried it and I had to run the change/update selection for Office 2007 before then running repair. After that the install of Expression Web 2 went off without a hitch.[/i]

by borginva

This is the full program ES2. Now, it keeps failing at Web 2 only. It will determine its state, download EW2 installation files, and goes to installing EW2So, I did the other products individually: Blend, Design, Encoder, Media (all v2). They all, but Web, install successfully.

I did try a repair of 2007 but that did not work. Says repair successfully. I have even done repairs of 2003 with no problems.

You think I should try installing 2007 again? Truthfully, that did not come to mind since I have worked hard trying to make sure it got all cleaned up, being so bloody integrated into the OS (thanks, Bill).

by borginva

I do not recall what the 2007 error messages were, but for uninstalling it, kept saying that the uninstall was only for products that existed. The install was a trial I downloaded from http://office.microsoft.com I believe. Usually I keep track of where I down things, except when I do not keep them.

I was following the steps to keep both 2003 and 2007, so that I could try 2007. 2003 has not been uninstalled. Been thinking if I should.

EW2, I have downloaded form the DreamSpark site, being a student.

by borginva

It seems that did the trick, more or less.

I downed a new copy of the trial from
http://us1.trymicrosoftoffice.com/product.aspx?sku=3203819&culture=en-US
And installed Office 2007 fine.

Then I installed the entire Expression Studio suite and all went through, including for the first time, Web.

I did not end there, of course, since I did not want to keep O 2007.

I went to uninstall it the regular, Windows way. It worked fine. Took a bit to uninstall the Accounting packages and that all went fine. Then, I had to repair Office 2003. Expression Web is still working!!! I may not have try to do stuff in it, yet, but the application still loads.

So far, so good. I thank you. I did not think of trying to reinstall Office 2007, as I could not see why it was needed. Nor did I want to make things worse as it took me a week to clear out bloody registry entries it left behind. Reinstalling 2007 of Office may have seemed liked the most obviously thing I would have done, but I was so focused on getting rid of it, I never thought of trying to put it back on. Previously, trying to repair it failed all the time too. That is why I saw Office 2007 had to go and I did not see it having any connections to EW2.

Enough of my ramblings. Thank you.

by thumbsup2

The only way to get it to come out correctly is to reinstall it, then try the uninstall again. When you said you received errors on the uninstall of O 2007, I knew it left things behind that would never get cleaned up unless you put it back in an tried again.

Of course, I wouldn't have know that it was actually O 2007 causing the problem either, had I not found a tech help article at MSDN. That's where I found the original error number listed. All I did was let the old "blood hound" nose follow the trail.

Good to know you've got it fixed. Come back soon and let me know what you think of the program. I've been using FP 2002 for years and have been thinking of biting the bullet to upgrade. :0 New 'Puter arrives soon, so now would probably be the time to do it. :D ***sigh***I hate learnin' something new***sigh*** ;)

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