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Installation of Office 2003 basic

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10 replies

by tintoman

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I am having some trouble with one of my client's computers, the machine has been supplied to him by a software company who specialise in retail software for the petrol industry
The PC was supplied with Windows 2000 professional loaded and the retail software only. I suspect that the Windows installation was not "clean" in that I believe it was moved from another service station.
I have been trying to install MS Office 2003 Basic edition on this PC without success.
The installation screen appears when I insert the CD and seems to be installing, then the installation "rolls back" and fails.
The installation reports an error 1603.
I read one suggestion that this is due to the Tahoma and Tahoma bold fonts being missing or out of date, but I checked them with known current versions and they are the same.
Also I would mention that the update for .net 1.1 framework fails to install via windows update.
Any ideas anyone?

10 replies

by rob miners

Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings that are associated with your installation. The following file is available for download from the Microsoft Download Center:

msicuu2.exe

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

by nepenthe0

You are an inexhaustible source of great information. As always, much appreciated.

Rick/Portland, OR

by technogeek-1995

I think I had the same problem. Go into Control Panel>Classic View>Administrative Tools>Services; Then scroll down to Windows Installer, Click start, then double click on windows installer (in the list) and if it says manual, select automatic (which is what it should be). Then update the system via the program in 'All Programs.' It should now work for updates and installing programs that install via windows installer.
(If this works use the "Helpful button.")

by nepenthe0

Apparently the Windows Uninstaller is in [i]stuck[/i] mode due to a poorly written application that has captured it. I may not have stated the matter technically correctly, but the solution is more complicated than simply enabling the Installer.

So I suggest you copy True Blue's post and the link, because this nifty [i]cleaner[/i] will definitely prove useful.

Rick/Portland, OR

by tintoman

to all of you for your help,tomorrow I will be testing all your theories and hopefully my customer will think I am top dog and not top doggy doo doos

by rob miners

I found this from Boxies link. One of them should do the trick.

ERROR_INSTALL_FAILURE 1603 A fatal error occurred during installation

by technogeek-1995

One of the theories should work, if not, post during the day (morning) and someone could possibly get back with you by 4pm (if in morning).

by tintoman

Your answer was a big help, This didn't actually solve the problem for various reasons but I did learn a lot from the KB article

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