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International remote user dailin ?

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by larkspur

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A remote user that travels alot mostly international is hjaving a problem connecting to the offic ein the states. I know from previous experience that there is a pause in the connection when calling overseas. Does any one have an idea or maybe pointme in the right direction ? TIA

2 replies

by kevin.square

There are too many possibilities to list. More information would help.

Has the user been to this country/location before? Even if the user has a 'global' modem that recognizes dialtones in other countries it may not work everywhere. User could turn off the setting to 'wait for dialtone' to get around that. Location of this setting varies by OS but basically under CP\Modem\Properties

Where is the user calling from; hotel, another office, etc. Can they verify correct dialing prefixes arebeing used. Are they using ,,, to insert pauses (about 2 seconds each). eg. 8,,1...

by larkspur

The user is in a hotel room when dialing in. They are able to login to AOL account. This all the info I have at this time. I will try and get more to help answer your some of your questions.

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