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iPhone crashing PC - blue screen

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I have a Dell GX620 with a Pent. 4 (2.99GHz) CPU and 2.0GB of RAM. I'm running Windows XP with SP2. I have this iPhone that whenever I plugged it in to the PC, my PC crashes and goes to blue screen. I called Apple, and they told me to uninstall all Apple related software (QuickTime, iTunes, etc.) and re-install it. I did it, but it didn't fix the problem. They told me to delete all photos currently on my phone, but that didn't fix the problem either. If anyone out there can help me find a solution on this, I would highly appreciate it. Thank you.

6 replies

by older mycroft

It might help us if you told us what the error message was, and the code below it.

by kleighdy

IRQL_NOT_LESS_OR_EQUAL
0X0000000A (0X00000000, 0X0000001C, 0X00000001, 0X804FAEE4)

by kleighdy

IRQL_NOT_LESS_OR_EQUAL
0X0000000A (0X00000000, 0X0000001C, 0X00000001, 0X804FAEE4)

by kleighdy

I installed a Crash Analysis tool from Dell...similar to the one that you recommended. This solved the issue.

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