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Items Not Going Into DeletedItems Folder

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3 replies

by teju_

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Hi All,
Whenever i delete any item in outlook i.e mail item, contact item, etc. it doesn't go into the deleted items folder, rather it is permanently deleted from outlook.

I dont know what is going on. It used to work fine. I am working offline. I have tried looking at tools -> options -> others and everything is appropriately ticked. I have also checked tools -> options ->others ->advanced and ask before permanently deleteing items has been ticked.

Can I anyone help me overcome this problem.

Regards
TSBEDI

3 replies

by zwill

Right click on the deleted items folder, go to properties/synchronisation and select the "this folder is available offline and online" option if it is not selected.

by teju_

This did not work. :-(

Under synchronisation there are two radio buttons under the heading of This folder is available. One of them "Only when offline" is disabled so you cant really select it. The other one "When offline or online" is selected by default.

I have also checked the offline folder settings and deleted items is selected.

Regards

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