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Logon problem with owa

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6 replies

by hakan

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Hi
Have a strange behaviour regarding owa.
I have some users that can't logon from a computer outside our network. They connect thru a local isp or company network.
It's odd because when I test with on of the accounts that have this problem there are no problems work just fine from my computer.
Any ideas? Thanks in advance.

6 replies

by ramblinwrek

One things to check is if the mail accounts these people are trying to get into are in the same domain as the OWA server (mail accounts must reside in the same domain as OWA server). If that is the case check the type of security you have on the default website in IIS and make sure it is set to Basic.

by hakan

Thanks a lot! It did help to change to Basic and NTLM on default website.
Sorry I didn't answer earlier...

by rlevesque

It could be a rights issue but it all depends on the error message you are getting. is it the good ol' Access denied error?

have you tried having them log in using \\domain\user name instead of just user name?

Also, there is an issue where mailbox alias and user names that are not the same, will not allow logging in. You then have to use \\domain name\user name\mailbox alias to log in.

One other thing I have noticed as well, is the versions of IE can make a difference. If they are using IE4, make sure its IE4.01sp2, or if its IE5.5, make sure it too, is sp2.

Good luck

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