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by wancona

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I am unable to watch any type of streaming video on the internet. Each time it says I need to install the latest version of Adobe / Macromedia flash player. However, I have installed the software repeatedly, and still get the same message. The site says that it was successfully installed, but it does not show in my control panel programs, and the website still say that it is not installed. I have administrator priviledges on my computer, and every computer on the network. It is not a GPO or anything being kicked out because I wrote the GPOs, and every other computer can view the streaming videos. It just seems like mine has a problem. I am running Vista Business on an Hp Compaq 6820s.

14 replies

by wancona

I have re-installed it over and over and over again. I've even installed an 11.X.X.X version at one point, still nothing.

by shhite

Check your add-ons in your internet browser (not sure which one you are using) and make sure they are all enabled. I had that issue on one of our computers and enabling the add ons and then rebooting the sytem fixed the problem.

by fc-t.

Not sure if you are in the same boat or not I could not watch you tube videos and each time I tried to play a downloaded (by real player .flv) video it asked me to download additional files in order to play. I use both IE7 and FF 3.x both could not play flash vids.

anyways after installing and uninstalling my flash player many many times I found that after uninstalling flash one file was not deleted, simply renaming this file and then moving it else where solved the problem for me. The file is found in C:\windows\system32\Macromed\Flash (win xp)sorry not sure about vista location.
it has a .ocx extension try moving this file and re-install flash player and see if that helps it worked for me but I'm not certain if that is the solution for your problem.

Good Luck

by shhite

Your unistalling and reinstalling might be leaving the same file everytime which would create the same symptoms. Try using Revo unistaller. It is freeware thet even goes into the registry and cleans as it unistalls.
Here is the link.

http://www.revouninstaller.com/

by wancona

I used the Revo Installer to uninstall all the adobe programs. Afterward, it checked the registry and there were still some files that were still in the registry. After uninstall of all adobe products, and computer restart, everything installed correctly.

by wancona

I just checked through every category under the add-ons. Every single one is already enabled. There is even one listed in there for Adobe Flash Player, and it is included in the enabled list. I am running IE 8. But this problem started when I was running IE 7. I upgrade to IE 8 hoping that it would fix the problem.

by wancona

Java tested successfully. i also checked to make sure that javascript was enabled in the security tab of internet options.

by robo_dev

Sometimes IE add-ons get messed up, so you need to reset the browser to 'as-installed' state.

Are you going thru a proxy server? If so, are the proxy settings correct for all protocols in the browser? Be sure to clear your cache in the browser.

Have you tried an alternate browser (e.g. firefox)?

One one PC I had to use the flash-removal tool, then reinstall flash once again before it would work.

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

by wancona

after using the uninstaller, i can no longer even attempt to install the flash player. I get the error message "unable to authenticate installer". Any help? someone said something about the system clock. Is this correct?

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