Resolution:
To resolve the problem, follow the steps below:
This may work but I'd check the Lotus Notes support site just to be safe.
1. Delete the log.nsf and cache.ndk files, plus any files with an extension of .FT from the c:\notes\data folder.
2. Click on Windows Start and go to the Control Panel.
3. Double click the icon Regional & Language Options and make sure that the date format is mm/dd/yyyy.
4. Delete both the Server and Local copies of mail from the workspace.
5. Manually open the server mail file and then replace the design.
6. Create a local replica of the mail database and have the user perform the same action that was giving them a problem.
EMD