Software

Ask something
Discussion Locked

Margin shift

0 helpful
4 replies

by dmaher1890

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a user who was originally running Office 97 on Windows NT 4.0 SP6a, she had issues where all her documents margins got shifted to the right by about two inches you change them close the document and open it again and it is back again. I reinstalled Word and it was fine for a month or two then came back. Uninstalled and reinstalled all of Office, again fine for a month or two then returned. Going thru Tech Net I found some stuff vaguely related and it mentioned about replacing the normal.dot file from a good machine, which I did and again it solved the problem only for a short time then came back. Upgraded the machine to Windows 2000 and Office 2000 completely wiping away her old machine and installing a fresh clean image, and guess what she was fine for a little while then bang same problem back again. Over this period of time over 6 months this problem has spread to a number of other user's. Not allot of users but a couple but they would all be sharing and looking at each others document's while there are also user's who are sharing documents with them that are fine.
Any ideas please let me know
Here are some thoughts that have crossed my mind.
Yet undetected virus, or a bad document that is messing up the normal.dot's

4 replies

by alpha-male

My gut instinct here tells me it's a document that's causing this problem. I'd replace the normal.dot files again and tell people that the very first time they notice the problem to contact you. Hopefully looking in their recent documents, etc you can catch the culprit.

You could create a little batchfile on their desktop that can automatically delete and place a good normal.dot file back on their system. I don't recommend this as the best solution...but if this is impacting productivity, it's a workaround while you track down the real problem.

Good luck!

by missscooter

I've had quite a few problems with the normal.dot also.
You need to first replace the normal.dot on each machine.
Then open word -
go to 'Tool' - 'Options' - 'Save' tab -
check the box next to 'Prompt to save Normal Template' -
click 'OK' and close the program.
Instruct your users to click "No" when prompted to save the Global Template.

This discussion is closed to new replies.