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McShield Service Failure

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3 replies

by ritchie analyst

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Good Morning All,
Can anyone give me some advice on this problem,
Server NT 4 Service Pack 6a
Running Mcaffee Total Virus Defence.
On a regular basis the Mcshield Service is stopped due to an
"exception: access violation"
It is always when scanning HTM files, If you restart the service it might run for 10 minutes or 10 days etc Then it happens again on a different file,
The scan Engine is 4.0.50.
Many Thanks in Advance for you help

Ritchie

3 replies

by shiltowake

If this is a recent thing it is probably due to a buggy dat file from McAffee per their support. Hopefully the next dat file will solve this problem.

by ritchie analyst

Thanks for your input, although it is recent it doesn't tie in(timewise) with a new DAT file. Wish it was that simple 8-(

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