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Microsoft Photo Editor Registry Problems

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5 replies

by computergirl

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I am encountering a series of errors on several PCs withing our organization. When trying to open .jpg pictures, both from the hard drive and as e-mail attachments, I get the following errors from Microsoft Photo Editor...

Message 1 - "No file format information can be found in the Registry"

Message 2 - "Unknown file format"

Message 3 - "Photo Editor cannot find or open c:\...\olk7a\filename.jpg"

The machine is a Gateway 1600

Pentium III 933 mhz
256 MG RAM
Windows 2000
Microsoft Office 2000 Professional (Microsoft Outlook 2000)

Any help would be much appreciated

5 replies

by curacao_dejavu

mskb Article ID: Q263284
WD2000: Photo Editor Error Messages: "No File Format Information", "Cannot Find or Open", Quits Unexpectedly

has the solution for you.

Leopold

by shanghai sam

Great article. I changed the user's to "power users" and everything worked well. Thanks for the feedback.

by dklippert

Here's another reference. Type the Q number in the Search box of technet.microsoft.com:

No File Format Information ..." Starting Photo Editor
Q260151

by shanghai sam

This article was just as useful. Unlike the other, it only reccommends changing the registry, which I assume will work just as well. Thanks for the help.

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