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Microsoft Word File Permission Error

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by rconnolly

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In Word 97 and XP we are getting errors trying to save files that have been used and saved before. The error we get is Cannot complete save due to file permission error. Word 97 users are using Windows 95 and it is Word 97 SR-2. Word XP is on Windows 2000 Pro workstation.

The problem is not a rights problem on the network. The network is Novell 5.

5 replies

by dklippert

I've had this problem with Novell as well.
Is Service pack 6a installed?
Also look at these Knowledge Base articles.
In Explorer, type the following in the Address box:
MSKB Q173603
or
MSKB Q114939

by gabacious

We encountered two different causes of this error in our environment. The first was a problem with Word itself, resolved with MSKB 171406, but I haven't seen the issue with WordXP.

We also had issues caused with Netware 4.11, which was resolved with sp8a. Should be fixed in Netware5, but perhaps they reinstroduced an old bug. You can determine if netware is the culprit by checking the file open /lock activity tab. If the use count =1 but there are no open counts, the server has held a connection to the file.

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