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Missing FROM address in e-mails

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8 replies

by landry.b

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I have an Exchange 2000 mail system here on a Windows 2000 network with Active Directory.
I have setup all of the e-mail addresses from our group in Italy (not on the same network) as Contacts in AD to make it easy for people here to send them e-mails. The problem is that when they send us e-mails (any of them) the FROM address in any folder or the inbox does not show up, it is blank. If you have the preview pane on you can see the FROM address in the preview pane but not in the inbox. If anyone has any ideas please let me know. Thanks.

8 replies

by d3 systems

You might give this a try. In the inbox, you might see Subject, Received, and other choices in a grey line at the top. If you right click in that area and select Field Chooser you will get a selection box Pop up. Search that box for the From Field and drag it to the line where you see Subject and whatever else you have up there. Do the same for all folders.

I think that will solve the problem.

Let me know.

by landry.b

The problem is not that the field is not there, the problem is that the field is unpopulated.

by shanghai sam

The problem is not that the field is not visible, it is that the information that should be in the field is not visible.

by ann777

Is this only happening with the group from Italy? Is it only happening on one computer or all computers? Is there any way that you can check with the admin in Italy and see if anyone else has complained of this?

If this is only happening withthe Italy group and it's consistent with all the computers in your domain, then something external to you is driving this. Especially if you get the From field populated in both places from other organizations, etc.

by landry.b

This happens on all machines in my domain here in the US, because they are all accessing my Exchange Server. However some users in Italy show up in the From column however I think it is only when they are sending mail remotely and not on the LAN inItaly.
I agree that it could be an external problem, but I can't define what it could be and therefore can not rule out an internal problem.

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