Software

Ask something
Discussion Locked

Missing Public Folders in Outlook

0 helpful
8 replies

by mozster

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

We run Outlook'97 on our clients connecting to an Exchange 5.5 server.

We use public folders on the server extensively which all the Outlook'97 clients can see apart from one user.
She can see and use some of the older public folders we have setup but when I setup a brand new one on the server all the Outlook'97 clients can see it automatically except her!

She uses Windows 95 and Office 97.
I've tried service packing Office 97 to the latest SR2b patch but still no joy.

Anyone any ideas on how she can get the list of all Public Folders like everyone else?
I've checked her Exchange service is installed OK and pointing at the correct server.

Regards, Martin

8 replies

by bobtolfe

Try logging on as administrator from her machine to see if it is a permissions problem.

by mozster

I did this and I'm afraid that didn't work.
If I get her to logon from another PC with Windows 95 & Outlook then she still can't see the newer folders.

by avanturis

another issue could be that the file name does not conform to win 95. But that could only be the case if all the other machines in the office are using NT or 2000. the 8.3 filenames then you would have to change the file name to someting shorter or the depth of the file ie. c:\w\w\w\w\w\w\w I believe 95 will only go 8 levels deep then can't see anything deeper. Another possible thing is the machine you are sharing from is 2000 then you would have to establish Netbios over tcp/ip then 95 can seewhat your sharing. Hope 1 of these work.

by mozster

All the machines in the office are 95/98 - we don't have any NT or 2000.
The Exchange server we are sharing from runs NT 4.
Thanks anyway :)

by mozster

I've also tried getting her to login to another PC and Outlook and she can't see the newer Public Folders there either.

by don christner

Since she can't see all public folders on another computer, it doesn't sound like a software problem on her machine, it sounds like a profile problem. As another test of this, have someone else log into her computer and see if they can see all folders.

I'd blow away her profile (output anything she needs to save to a pst file) and then recreate it from scratch.

Don

This discussion is closed to new replies.