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MS Office Error 2709

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5 replies

by srd

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Error 2709 when use Open an Office Document feature
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We have a user using Office 2000, who gets an error upon using the Open an Office Document feature. First he is asked for the Office CD, and then giventhe message

"wait while configure Microsoft Project". Then, the following error message pops up:

Error 2709: Please contact product support for assistance

Then, 'cannot install the necessary files due to Installer Error 1603. Fatal Error during installation.'

If you click out of these popups, you are taken to the directory to select an Office file to open, but, you can't create a new one this way. We have reinstalled Office completely, but, to no avail.

This may not be an appropriate question on such a technical site, but I have had no answers from various Office posting arenas.

Ideas? Thank you.

5 replies

by legj1

I have tried to find something for you, but all I can find on this error is this:

2709 The specified Component name ('[2]') not found in Component
Table.

Here is a Utility that will help you understand Installer log files because this is what you are dealing with:

SetupLR.exe ( http://download.microsoft.com/download
/office2000prem/Utility/1/WIN98/EN-US/SetupLR.exe)

Hope this helps some...

by gabacious

Office 2000 is terribly finicky about the installation media, I bumped into a similar problem simply trying to patch Office for one of our users who had it installed standalone. See Q302777. (I wish I had had this documentation then, this is the first I've seen of the command prompted listed).

Hope this helps.

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