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MS Outlook 2003 Rules

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by mbarela

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I have rules setup in MS Outlook that automatically replies to emails that contain certain words in the subject. Outlook will only reply to an email address once. This is a problem because the same person may need to email me again, but with a different issue.

I want outlook to run this rule every time this person emails me regardless of how many times.

Any help with this will be greatly appreciated.

Thanks!

2 replies

by thumbsup2

To the best of my knowledge, Outlook doesn't keep track of who has had an auto-reply sent to them. Where did you get the notion that it will only reply to an email address once?

Also, if the person is sending a NEW email, not a reply to a previous email, the rule should auto-reply. However, if they're replying to an old email with a NEW issue, the auto-responder won't see it as a new email NEEDING an auto-reply.

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