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MS Outlook Logon problem

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by jaytmoon

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I Recently began having a log on problem when using MS outlook 2002 to retrive my email from Hotmail. I have gone so far as to re-install office XP and set up the email profiles anew. I know my account and password is correct cause I can log in directly to MSN's hotmail link. But when I try to retrive mail with Outlook I get a repeating log on box propting for the user name and password. Any ideas? Thanks!

3 replies

by ann777

In Internet Explorer:
Tools --> Internet Options --> Content --> AutoComplete --> Clear Forms and Clear Passwords.

If the above fails to resolve this, then delete your profile in outlook and then recreate it.

It sounds as if your profile has gotten corrupted... it might have happened with a password change or typo or just a MS event! Either the first or the second above should resolve the problem.

If not, then post an additional comment to your question.

by jaytmoon

A very good answer to the problem but did not resolve the situation. Also Hotmail's help was rather generic and non specific. I finally stumbled on the answer but simply removing the "@hotmail.com" from the log in name field that the Outlook "Wizard" placed there by default. Never trust a wizard to the job right!
Thanks for your response.

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