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not able to send e-mail

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by rkerwin

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I have an emachine(etower 633),my ISP is bellsouth & I am unable to send e-mail to my mom whos ISP is knology.(she recieves e-mail from friends who have bellsouth)When I send her an e-mail,it comes back to my e-mail adress saying, "your mail was notdelivered to zinadashund@knology.com because the e-mail address is not listed in the public name &adress book." Why? What does this mean?

5 replies

by timthetoolman

Normally this simply means that you've got the address wrong.

Get her to send you some email and then reply to it.

Cheers,
Tim.

by brendanlewis

After she sends an email to you, take that email address and put into your address book. Sounds like a simple case of incorrect spelling of the email address.

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