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Office 2000 programs will not open.

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5 replies

by tbrewer

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One of my users periodically will not have the ability to open Office 2000 programs.

As best as I can determine it seems to be link to viewing an attached word document through our Pegasus E-Mail program. This doesn't happen all the time, and I haven't been able to recreate the problem.

I control-alt-del and find several sessions of winword running. I have to end task on each and reboot to get into the programs.

Does anyone have a suggestion on this?

Thanks,

Terry

5 replies

by pendragoran

I've had similar problems like that. It's because the program has been opened more than once in the same session has not been closed properly. Therefore it did not clean itself out of the memory. Either reboot all the time or use a memory cleaner orformat/re-insatll. Hope that helps!!!

by ann777

Another way is to clear all the Temporary files: *.tmp as well as ~*.* .

A lot of times Word/Excel, etc. will open temporary files and not remove them when complete. Deleting this stuff should be done regularly anyway.

While you are at it,clear out anything in the Temporary Internet Files folder as well.

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