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Olympus DSS Player Pro Software

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4 replies

by davenportkurt

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All,

No matter how many times I uninstall/reinstall the Olympus DSS Player PRo software, I cannot get it to open. The Dictation phone is recognized by the PC just fine but the Software will not open. I noticed in Task Manager that the .exe file will open for a moment, but then closes.

Any suggestions as to how to fix this?

4 replies

by bfilmfan

What errors are being reported in the system's event logs?

by davenportkurt

... there is nothing in the Event Logs except for a message about the service starting and a successful install message.

by n8breezy

when uninstalling, did you go to run, enter "regedit" and delete the CURRENTUSER and ALLUSER olympus folders under the software folders? it maybe a cacheing issue or soemthing(?).

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