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Opening user's mailbox - Exchange 2000

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by achen2002

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

There are three Exchange servers in our domain, they are physically at different sites in different cities, let me call these servers mailsrv1 at site 1 (main office), mailsrv2 at site 2 and mailsrv3 at site 3. I am working at site 1.

My domain account is a member of "Exchange Domain Servers" which suppose to have access to all mailboxes.

In my Outlook, when I use "File - Open - Other User's folder" and type in a username which is located in site 1 & site 3, I have no problem; however when I try to open a mailbox homed at site2, I got the following error: "Unable to display the folder. The Inbox folder could not be found."

If I added the user's mailbox as additional mailbox, and click on his name trying to open his Mailbox, here is the error I got:
"Unable to expand the folder. The set of folders could not be opened. The operation failed."

The ways these two remote servers are configured are almost identical, I have not noticed any other problem from the Exchange server at site2, except the fact that I can not open any mailbox from this server.

I can not find out how should I troubleshoot because I don't have an idea where to start. Can someone please give me a hint?

In order to save yout time, please do not provide a solution telling me to add the right (permission) explicitly, I did not do this and I have no problem accessing to mailboxes of 150+ users located at Site 1 and Site 3. I do not take "Pick the user you want to access, give yourself permission to access his mailbox" as solution.

6 replies

by haileyan

Very defensive for someone seeking help. Sounds like you answered your own question. It is definitely a rights issue. Go find it.

by achen2002

There is no reason for me to being "defensive". I just want to provide as much info as possible.

I posted the same question a while ago, so many people replied and said I have to go to ADUC and modify "Mailbox Right", I knew that is *NOT* the answer because I did not do that for any user mailbox at site 1 & site 3, and I don't have problem accessing them. Also it is rediculous to do this to every single user in the whole domain, isn't it?

I just know the problem is specifically happening on mailsrv2 at site 2 only. Mailbox Rights for users at it are no different than those at site 1 & site 3. All of them are default since the time account is created.

by curlergirl

Open the Exchange System Manager and navigate to the Mailbox Store on the server where you can't access the mailboxes. Right click on the mailbox store and click Properties. Go to the Security tab, find your user ID, and make sure it has Send As and Receive As permissions on the full mailbox store. You will probably find that the Send As and Receive As are Denied and greyed out. You can simply check the Allow column and this will over ride the Deny setting and allow you to have full access to all mailboxes in the store. Obviously, you can only do this if you already have Exchange Full Administrator privileges to the information store, which I assume you do.

Hope this helps!

by achen2002

sorry I have to close this, it is an abnormal "problem" instead of "seeking solution", and nobody really helped me to solve this problem.

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