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original installation source

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by kapc90

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Hello!

I am trying to install Microsoft Office Professional Edition 2003 to my labtop but it keeps telling me to give the original installation source and the installation disc is in the computer so I don't understand why it isn't working. It keeps saying "a required installation file P2561407.CAB could not be found" and "if you installed Microsoft Office Professional Edition 2003 from a CD, please insert your CD" but the CD is already inserted.

Please Help!

Thank you!

2 replies

by captbilly1eye

The error you are experiencing is most likely due to a previous installation of a Office 2003 component like Access, Visio, MapPoint, etc.
Check out this article:
http://support.microsoft.com/kb/913420/en-us

But along the same lines, when I have run into similar errors when installing Office, these are the steps I have done to remove remnants of a previous installation:

1. Make sure all Office entries are removed from Add/Remove Programs.
2. Delete remaining program directory - typically C:\Program Files\Microsoft Office.
3. Use Microsoft Windows Installer CleanUp Utility:
http://support.microsoft.com/kb/290301.

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Glad I could help.

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