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Out or memory or system resources

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I have a machine running WIndows XP SP1 and Outlook XP, when the user tries to print an email with attachments she gets an error message stating
"Out of memory or system resources. Close some windows or programs and try again"
There are no other programs open and the error only occurs when she tries to print the attachments as well as the email.
If she unticks the print attached files optiion the same emails prints with no problems.
Any help would be much appreciated.

21 replies

by jireland607

How much space is there on the hard drive and how large is the virtual memory allocation. When a job is printed, the job is spooled to a file ready for sending to the printer. It sounds like this is causing the error. Also check you are using the latest drivers.

by drfox

Machine has over 60gb free space and the page file is more than large enough, the printer drivers are upto date as of last week.
Poster rated this answer.

by haileyan

What model printer is it?

I have 2 suggestions:

1.) Update the printer driver to the latest version from the manufacturer.

2.) If that does not work use an older model printer driver. For LaserJet try using a LaserJet 5 driver. For bubble jet try using a Deskjet 550c driver.

I found this infor in the following Microsoft Tech note:
http://support.microsoft.com/default.aspx?scid=kb;en-us;218864

by sgt_shultz

see if this is you (tanks bill)
You receive a "Can't open this item. Out of memory or system resources" error message when you try to open a note in Outlook 2002 or Outlook 2003
Article ID : 281042
Last Review : October 1, 2004
Revision : 2.1
This article was previously published under Q281042
On this Page
SYMPTOMS
CAUSE
WORKAROUND
STATUS

SYMPTOMS
When you attempt to open a Note in Microsoft Outlook, the Note may not open and you may receive the following message:
Can't open this item. Out of memory or system resources. Close some windows or programs and try again.
CAUSE
This problem occurs if a Note contains the maximum number of characters that Outlook allows, approximately 30,000.
WORKAROUND
To work around this problem, create a new Note that contains fewer characters.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

by drfox

this is not what is occuring on the workstation
Poster rated this answer.

by walkerxp92

You stated that you have plenty of hard drive space for your VM... make sure you have increased that VM...

Also if you are getting that message check your task manager under the performance tab and see what your memory is topping out at when you do this task...

If it doesn't top out and gives that message allot earlier than than your max memory you may have bad memory.

If it does you may have some spyware or a virus that is eating up your system resources and causing that error... if this is the case I would download AVG from www.grisoft.com for free and run that sometimes other Antivirus programs won't pick up all viruses... and for your spy ware I would get Giant Antispyware they will only give you a tril version but it is the best antispyware that is on the market I have used many and it is by far the best, www.giantcompany.com

by rindi1

Make sure you have ebough diskspace on your Windows Partition. Windows XP Spools to Systemroot\system32\spool\....., and not to the place where you have put your pagefile or Temp directories. You do say that with 60GB there is more than enough room, but if the disk has been partitioned into a system partition and data partition, it could be your system partition is too small.

by drfox

More than enough space on the hard disk there are no partition just one large one of 60gb Poster rated this answer.

by dustyd

What are the extensions of the files attached to the email? Does the user have the correct application required to open the file(s)? Also, check that the extension of the file is associated with the correct application on the system (Folder options, file types), but if the user can otherwise open the attachment, this should be OK.

Also, use a memory checker to make sure that the amount of memory on the system is working correctly, and also that Windows sees all the memory installed. Check apps in the system tray that start automatically--use start/run/msconfig to uncheck unneeded ones to save on resources.

by drfox

Evevything is working fine, associations are correct and memory is correct amount and no memory leeks, system tray has the normal, Network connection, blackberry desktop, volume etc.
Poster rated this answer.

by dustyd

Also, you may want to check that the latest Office Updates are installed for Outlook and OfficeXP.

by chuckiebaby

My first question is: Is the printer local,networked /printer server, or shared?
Second: What type of attachment, or even more important, the size of the document.
Third: Has this happend before, were they able to print attachment before....?
For Local printing configurations.
Did you use MSCONFIG to check on the amount of startup items?
Did you check system properties for the size of the Virtual Memory.
Have you check for memory addressing issues, or ram a memory diag?
Is the attachment a .pdf, which can be a huge print job ( I have had to print so many pages at a time because of the kb size of each page)?
Have you tried to do a work around like copy and paste to desktop then try printing?
This is where I would start even before I would look at possible spool issues.
There are othere avenues that could be addressed but without knowing what you have as far as configurations, and what you have already tried, I am grasping at straws.

by glyall

Have you checked for spyware or adware?
They cause a lot of problems.
Download Ad-Aware SE (from www.lavasoft.com)
Also download SpyBots
(from http://www.spybot.info/en/index.html)

Also check Add/Remove programs
Look for all unknow installs like
1800Solutions, ClearSeach, etc.
If so remove them. If it takes you to their home site do not remove them using their site.
You will have more problems.

Also check Task Manager for the apps running.
You can check the apps running on Google to what the app is.

I also use EasyCleaner ( a good registry cleaner) from ToniArts. I use it to clean the registry that Ad-Aware and SpyBots donot remove.

Good Luck

by misscrf

Wow, this is the question to answer. Here are my humble suggestions.

1) download stinger, from McAfee. If you ctrl alt dlt and see in the processes that an svchost is running cpu up a lot it is probably sassar virus. McAfee stinger is good at catching this. I also agree with running adaware, and spybot, make sure to immunize.
And get their updates, they do them often.

2) there is an OLKD folder. This is an outlook folder that creates a copy of any attachment that is opened instead of saved. If you open an attachment from Outlook it has to store it somewhere, and thats where it stores it. Locate that folder, and empty it out.

3) final suggestion? Save the attachment and print it separately. Save yourself the headache. If this is the only area that system resources go low, something is up with your Outlook, and how its add-ins are working. Detect and repair on Outlook may be an idea.

But hey, I am just waiting to hear that none of this helped. lol

by drfox

Decided to retrain user and use your final attention saved me the pain of trying to resolve. User is happy so will leave it at that.

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