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by maxwell1

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Why do I keep getting a pop up window that tells me to enter my Network Password for my email account? It has not always done this, and it's driving me insane!

6 replies

by bfilmfan

Outlook has lost the configuration that is passing that password to the server, is my first guess.

Are you reaching the server via POP?

Or is AD involved?

by maxwell1

Thank you for replying. I am reaching the server once I put in the password. Outlook is set to check mail every 10 minutes, so every 10 minutes the box pops up again to "Enter Network Password." It has my mail Server and user name already populated, just waiting for my password. I have re entered and told it to save about 100 times under the email setup, to no avail. Once I enter p/w it will then retreive mail.

by thumbsup2

If you're on an exchange server, you'll need to change it in the mail profile.

Go to control panel. If in classic view, double click Mail. If in category view, click users, then click mail.

In the mail setup window, select show profiles. Inside profiles, select the default exchange profile being used and click properties. Inside there, on one of the tabs, is a place to enter your username and password as well as a box to tell it to always ask for password. Uncheck that box. this setting over-rides any setting in the email account telling it to remember password.

Once you've set the profile so it won't ask any further, you'll need to go into the email account one last time, type in the password and tell it to remember. You can't do this from the login window.

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by douglas.lahiang

Possible cause : Pop or smtp authentication failed

Solution :
- Launch Microsoft Outlook (I assume you're using it)
- Tools > E-mail Accounts > Next
- Select the e-mail account that was having problem from the list and click Change
- retype your username and password
- check/mark "Remember Password"

That should solve your problem.
note, there are also other possible cause such as failed to authenticate to AD server, etc. but just try the above .. hope it works

by maxwell1

Thanks - yep - I've done that 100 times! Sorry - not technologically savvy - I don't know what the AD server is. Once I put in the password it does retrieve the mail.

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