Software

Ask something
Question Locked

outlook

0 helpful
6 replies

by allmar7am7777

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
A user can't send or receive email. I've isolated it to just him. What could be the problem?

6 replies

by clarkd038

What happens when you press the send and recieve button?

when you go into the account settings do all of the tests pass?

Can you ping the email server?

by allmar7am7777

I feel stupid, but you said the same thing I was checking. Outlook was offline. Sometimes the easy stuff is the hardest... Thanks anyway.

by shasca

Can this person S/R mail from a different PC?
That would point to settings on the PC that will not S/R.

by allmar7am7777

I feel stupid, but you said the same thing I was checking. Outlook was offline. Sometimes the easy stuff is the hardest... Thanks anyway.

by vhrocker

many things.
First, are the mail account settings correct?
Yes? If there is a web mail config, can you log in there?

Does the user have network access? How about Internet? Can you ping local router and/or server. Can you ping the mail server? Can you ping another outside address such as Google.com? If not, can you ping an outside DNS server?

If internal/external addresses are being resolved correctly:
Is there also a firewall? Is the firewall blocking:
POP3 - port 110
IMAP - port 143
SMTP - port 25
HTTP - port 80
Secure SMTP (SSMTP) - port 465
Secure IMAP (IMAP4-SSL) - port 585
IMAP4 over SSL (IMAPS) - port 993
Secure POP3 (SSL-POP) - port 995

Is this an MS Exchange account? Has the user gone over the quota limit?

There may be other possibilities, but these should get you started.

This discussion is closed to new replies.