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Outlook 2000

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by aspriggs

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I have a user that just upgraded to Office 2000. Most of the time when they open an e-mail message they are getting the following:

Microsoft Outlook
Can't open this item. Could not oepn the item. Try again.

OK

Why is this happening and how can I correct the situation? Any help you can provide would be greatly apprecited. Thank you.

5 replies

by xpertdragon

This Microsoft article might be what you are looking for:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q223458

With that particular article ID, if not, try search the support.microsoft.com site for similar search terms. Your userthat upgraded to Office 2000, were they using Outlook express, 97, or 98 before hand. This will make a difference it what you might be looking for.

Best of luck!

Paul M. Chavez

by aspriggs

Yes, they were using Outlook 98 prior to the upgrade. I will take a look at the document and see if it will help. Thank you.

by jimrid63

Try running the repair option in Outlook.
Do the emails that give the message contain an attachment?
Check these for virus, is virus checker stopping them from opening?
What size is the email, if too big could be problem.

by aspriggs

It varies with regard to attachment or not attachment. No, the user is not getting a problem that has to do with the virus software. It varies, but most are one or two pages. It varies whether it has an attachment or not. Thank you.

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