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Outlook 2000 Delegate Issues

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6 replies

by diggetydew

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I am having an issue with 2 of my users in a secretary boss type situation. The secretary reads her bosses email from her account either by doing file open mailbox or from the folder list. It doesn't matter if she does anything in the bosses email when she closes that window and attempts to send a message from her account we get "Operation Failed".
I have reinstalled office a couple of times, blown away the profiles. played with diffrent accounts with a similar setup on that machine (works fine)also redone all the permissions all to no avail.

6 replies

by diggetydew

We have concluded that this is only happening with users who are on different message stores

by curacao_dejavu

there are a copuple of possibillities.To resolve this problem, close Outlook, find and rename the Normal.dot file. This will remove any saved macros and customized settings in Word.

Click Start , point to Find , and then click Files or Folders .

In the Named box, type Normal.dot , click My computer in the Look in list, and click to select the Include subfolders check box.

Right-click the Normal.dot file in the list of found files, and then click Rename .

Rename the file Normal.old .

Restart Outlook.

This rebuilds the Normal.dot file used by Outlook and Word. If the above steps do not resolve the problem, repeat them to rename the Email.dot file.

check also MS KB Article ID: Q223468
and Article ID: Q195671

Also install sp1 and 2 when doen.

regards,

Leopold

by diggetydew

Sorry we have done all that, It definalty has something to do with exchange 2000, the people that are having the issue are in diffrent mail stores from their bosses

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