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Outlook 2000 hanging

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by debbie

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Hello,
I have a pc with office 2000 professional installed. Outlook had been working fine until two days ago. I get the "splash" Outlook screen, but it goes no farther. If I go into Excel and try and mail a spreadsheet, that works. When I go through advanced search by outlook in explore, that works... I can add contacts, tasks, send email. If I try and open outlook through internet explorer or by shortcut or by opening the .exe it just hangs. If I do a ctl alt delete there is no mention of it not responding.... If I try and open it again then the first one will indicate not responding... I end task on that one and the next splash screen comes up and hangs... the same way. I've defrag with Executive Software Diskeeper, Ran Norton Utilities, did a system defrag and scan, did several Microsoft Office repairs and removed Outlook and reinstalled it...also did the norton virus stuff. Nothing is working. Help!!!!!
Thanks for your time and attention.
Debbie

3 replies

by dklippert

Here are some suggestions from the forums:

Try starting in Safe mode:
Start>Run>outlook.exe /safe

Here are some things that could be causing the problem:

A corrupted outcmd.dat file. This file should be renamed/deleted while Outlook is closed. It will recreate at next launch, but you will lose any customizations you made to menu/toolbars.

The first message in your default folder could be corrupt. Move/delete message while in safe mode.

You may have an add-in that is causing problems. Check Tools>Options>Other>Advanced Options>Add-in Manager to disable

Also, Outlook 2000, reads the entire contents of every subscribed folder, looking for new mail when it checks any folder (including INBOX) for new mail. If you have many folders and they contain many letters, the process consumes vast amounts of disk access resources on the IMAP server.
If disk access times are slow, the real time the process takes can be great.
You can change the properties for the account to NOT "Check for new messages in all folders," and unsubscribe from all folders except
INBOX.

by debbie

Thank you soooo much... I deleted the outcmd.dat file and it opened right up.
Thanks again for taking the time to answer me.
Debbie

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