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Outlook 2000 or Exchange problem?

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5 replies

by scooterkid_655

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I have one off site sales person that every time he dials in to receive and send e-mail he not only receives the new but all e-mail. He has outlook set to request unread e-mail. What can be done to correct this?

5 replies

by quahsays

if after downloading the emails, and it still has a copy on the server, the next time, the same mail will be pull down again.
in outlook, you need to tell the system to remove from server after downloading.
because you are downloading the emails, the status is not registered on the server, so it doesn't know which is read or have not read.

by adeal

Instead of clicking Send/Receive, your person needs to hit the F9 key to synchronize mail with the Exchange server, when working offline. I've removed the Send/Receive button from all of my user's toolbars, for this reason.

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