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outlook 2000 synch errors

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Hi
I'm trying to get a laptop running Windows XP and office 2000 via exchange server 5.5 sp2 to synchronize correctly. Right now just about everything but the majority of the inbox is synching. I have 100 or so messages 0nline in the inbox, but offline there are only 20. Any ideas? I've tried renaming the ost, recreating the ost, uninstalling and reinstalling office. Thanks!

7 replies

by jdestars

wich kind of exchange Service do you used

- service: Internet messaging (Imap or pop3)
- Service: microsoft exchange Server (Mapi )
with Mapi , check location of Ost profil
in advance option foil =>

check case used alone mode => unmark this Case

and check configuration alone mode Button

desactivate it

Save config with ok Button
( outlook must be Close )

now you must reactived all by the same operation and choice or creation a Ost file

if its Fail try to generate a new profil

by seadogs

I'm using mapi mode. I didn't get the first suggestion - it looks like there is a lot of text missing. We've tried this user on other pc's, as well as other user's on the pc that is giving us problems with this issue, and I'm still getting the same issue. I even tried an account on the exchange server with the same results, thinking it might be a connection issue. Please Help!

by curlergirl

Are you getting any synchronization error messages? Normally if there's a problem synchronizing you'll see an error log message in your Deleted Items folder (why it goes in Deleted Items, don't ask me!!). Have you checked the view settings on thislaptop? I know this sounds pretty simplistic, but it occurred to me that perhaps the view settings in Outlook are set to show only unread messages, or something like that. Hope this helps!

by seadogs

I finally determined one or some of the messages was corrupt and therefore corrupting the .ost file. I did this by using the .pst/.ost file repair tool under program files/common files.... This would find errors and fix them, but as soon as I got into outlook and synched, the errors came back. It happened on all the computers I tried, the only constant being the email messages. So I ended up creating a pst, moving files around, and then moving them back into the mailbox. So far so good, everything is synching. There was a message in the deleted folder, but just to the effect that there were problems with the synch, not anything useful.

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