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Outlook 2000 - url problem

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9 replies

by mbertel

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I had a user approach me with the following problem. He received an email that had a few internet addresses that he simply needed to click on and do whatever he needed to do. The problem is whenever he would click on the internet address that is in the email, the interent addresses would not come up automaticly like it should. The only way I was to able to get it working was copy andpaste the address in Internet Explorer. I'm sure it is a setting in outlook 2000 that I don't know about. Apprciate any help on this. Thank you.

Markus R Bertel

9 replies

by dmiles

Check to make sure that the addresses donot contain any spaces in the email format that was received,this may be the cause for the link not opening when clicked on.

by dklippert

Make sure the message is in Rich Text or HTML format. Links will not work in Plain text.

by gigelul

If you try to use the URL in preview panel, open message and then try to use the URL.

by nikki96

The user must have Internet Explorer set as the default browser for Outlook to open links. It uses the settings in IE for its functionality. Does the user have IE5+ and it is the default browser? (IE can check if it is the default. It's in tools->internet options->programs tab for IE6. There is a checkbox there that says IE should check if it is the default.) Also in that programs tab, be sure the user has the proper mail program (outlook) associated with IE.

HTH
Nikki

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