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Outlook 2003 Font change

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by steve.harrison

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We are running Windows 2003 in a citrix environment and have a user who's email font change to times new roman 10pt when he sends html emails (outlook 2003), eventhough all options are set to arial 10pt - stationery, signature, mail set up, international fonts etc have all been looked at. Our helpdesk suggested deleting his account and recreating it in active directory then reattaching the mailbox. Can anyone suggest a less drastic measure or set of options we may have missed. Thanks?

3 replies

by charliespencer

Try deleting his e-mail profile within his Citrix session.

Does the font change if he uses a local e-mail client and not Citrix? If it doesn't change, consider deleting his Citrix account and recreating it.

Is the font getting changed by his e-mail client or by the recipient? Does this happen to everyone he sends to or just selected recipients? If it's just some people, they may not have Arial and their client is substituting TNR.

You may want to consider setting Rich Text as his default mail format instead of HTML. Many companies have their e-mail servers set to reformat incoming HTML mail into Rich Text or Plain Text, so they won't see the HTML anyway. Many users do the same with their local client.

by steve.harrison

It looks like the font change occurs when replying to external emails in HTML format and not internally eventhough the 'Always Use my fonts' for stationery is set. In this instance no stationery was applied to the emails.

by charliespencer

It's probably not the e-mail client. Does it happen if someone else in the organization sends HTML mail to the same external address?

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