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Outlook 2003 move to folder problem

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2 replies

by barrycole

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I have one user who moves emails from inbox to another folder using the Move to Folder icon on the toolbar (this option displays the recent folder names used in moves).
When they carry out the operation the message dissapears. It's not in the original or 'move to' folder or deleted items.

Have recently upgraded to Exchange 2003 SP2 and imported the previous .pst for 50 users so this may be part of problem but it has not happened with any other users.

If this user uses Ctrl+Shift+V it works OK and so does drag and drop.

If I create a new folder that works OK too.

2 replies

by schnazola

Since misery loves company, I'll let you know that what you described is EXACTLY -- to a tee -- what happened to me. The bug is still there. I used to get an error message when using the Move to Folder tool if Outlook couldn't find the folder. Using drag and drop worked fine.

I would experience the problem after an Oulook upgrade was pushed to us over the network or I moved the physical location of the .pst files. But I would get an error message. Yesterday, however, I got no such error, and all messages that I moved using the Move to Folder tool disappeared and were un-recoverable.

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