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Outlook 2k3 user cannot open Outlook 97

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by barryvg 2 views

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First,we are unable to upgrade all systems to Outlook 2k3 yet. We still have Win98 users on Outlook 97. Problem is a user that has used Outlook 2k3 is not able to open Outlook 97. Error message says a fault has ocurred in unknown module with a memory address. Previous research says the Cached Mode operation setting needs to be turned off. Did that on a previous user, but on this new user, it doesn't work. Any suggestions on what to do.

7 replies

by bfilmfan

How is the Outlook 2003 client opening Outlook 97?

Did you mean that you are getting errors opening local PST's?

by barryvg

Sorry about that. No PST files are used. All mail stays at the server. A user can sit at any system which has their user profile, and open Outlook. However, if the version is 2k3 on an XP system, it works. The Windows 98 system with Outlook 97, give an error that says can't open due to invalid module (doesn't give name). Previously this was due to the 2k3 version using cached settings in use. Well, turn off Cached Mode and still unable to open the 97 version. The app will open for other uses that haven't used the 2k3 version.

by coucha

Have you tried removing the profile in Outlook 97 and creating a new profile? Just a thought. I am looking for other options as well, but that one popped into my head first.

by barryvg

18 May: On the 17th, changed out the profile and also replaced the computer after unloading and reloading MSOffice/Outlook. Error still showed. This morning was at system to check it out again and lo and behold, Outlook 97 opened correctly. I beleive it took the server time to coordinate the Cached Mode. Checked throughout the day and it continued to operate. Maybe gremlins?

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