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outlook

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by danny_teal

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i have a user that wants to reply to an email once they have opened it with a standard reply.

for example:
email comes into mailbox but it may sit there for a week or so until the user opens it. once they do an email should be sent to alert the user its been looked at.

has anyone looked into anything like this before?

thanks

5 replies

by older mycroft

The Sender initiates an Email Acknowledgement which activates when the Recipient opens the email.

You wouldn't want it to be activated for EVERY email that the User opens - otherwise it would also confirm a valid email address if the email was sent by a Spambot or was being used to check which emails were active and which were not. Scammers and Phishing attacks are done this way, hoping that the recipient will be stupid enough to reply to what is basically an enticing (but totally unexpected) email.

Would this User really want to send acknowledgements to someone that was trying to find out their personal (including email address) details? I seriously doubt it. ;)

by danny_teal

seen that before but we just want this as a completely automated process... any ideas?

by danny_teal

is only an internal mailbox and is not the primary users mailbox. it is just a seperate one they use..

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