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Outlook 97 Hanging - Please Help!!

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3 replies

by nk

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My users cannot launch Outlook. It comes up with the splash screen and just hangs there. I am trying to stop the Exchange System Attendant but it just keeps showing me the clock without any action.

My users are on a Citrix Network Metaframe 1.8a.

3 replies

by david

Whenever we had problems with Outlook 97 (lots!) we upgraded our users to Outlook 98 and the problem always went away. We run Outlook 98 (and 2000) over a LAN, WAN, OWA, and through Citrix to our Exchange 5.5 server with no problems now.

by ann777

I suggest that you reinstall outlook. If that does not resolve the problem then look at the mail folder(s) and make sure that they are not over the limit. If it hangs before loading the mailbox, then most of the time, the mailbox has been corrupted.

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