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Outlook 98 bug?

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by alpha-male 2 views

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I have many users utilizing outlook 98 in an NT environment (it is the corporate/workgroup edition) and have encountered an issue I see no reference to in TechNet, etc. ?When we choose to insert an e-mail from the Sent Items folder, the list is organized by the FROM field - which is all but useless since they are all FROM the user. They should be displayed by the TO field. In the Sent items folder, they are displayed correctly whne not using insert. I know I can search by subject, etc....but that is a workaround.

Is this an error in Outlook 98? Is there a patch available? Is there a way to modify this undesirable behavior?

Searching TechNet, the only thing of interest I have found is in Q192228. It appears that there are issues withthe From field in other aspects of Outlook 98 when used in conjunction with the Corporate/Workgroup Installation (which is what we are using). Perhaps, in some way, this carries over into the insert fields as well or the problem is a related bug. I certainly don't know for sure...

Any insight to the problem? Better still....a fix?

10 replies

by dklippert

On the View menu point to current view and choose Customize Current View. Click Fields. Choose the field you want and then click on Add.
(On the Advanced tool bar there is an icon called Field Chooser)

by alpha-male

Sorry to reject your answer...but I couldn't access the view menu when trying to insert. Can you clarify this for me? I know I can add fields to my view when in the regular sent items folder, the inbox etc. Where the problem comes up is when I go to send an e-mail and select insert to put a sent item into the document. The sent items under insert display by "From" (all from the user of course). They *should* display by To: just like the sent folder itself is organized when you open it.But it does not work that way. In other words, the sent items folder (and all the other folders) display correctly when viewed. However, after selecting new to send an e-mail and selecting insert to put a previously sent item into that new mail, I cannot arrange or view the items by the To: field. Can you doublecheck this and get back to me?

by maxwell edison

Hello Alpha,

Look at this slipstick article on Microsoft Outlook 98. It has reference to issues concerning the "from" field in the sent items folder with Outlook in the corporate/workgroup edition. It includes several download links for various patches. There are several references, so be sure to scroll down and browse the whole article. (Or do a quick search for all instances of the word "field".)

One such discussed problem states, "Field mapping for imported data was missing in the original Outlook 98 release. This patch adds it, but only for built-in fields. If you need to import/export custom fields, see To import or export data from custom Microsoft Outlook fields and forms."

On yet another, it states, "Though this patch deals specifically with Internet mail messages, Microsoft says this version is for everyone -- even if you connect to Microsoft Exchange Server. It has at least one problem -- the From field will be left blank in your Sent Items folder for Corporate/Workgroup users with the Internet Mail service. Later patches apparently correct that."

Link:

http://www.slipstick.com/outlook/ol98.htm

REMOVE SPACES from the pasted URL.

Hope it's helpful,

Maxwell

by alpha-male

Well, I thought this was a great suggestion, but unfortunately the patches didn't change the issue at hand. I submitted a bug report to MS and was given the solution: Upgrade.

Here was the response from one of my co-workers and my attempt at a witty reply:

-----Original Message-----

Imagine if you took a vehicle into a dealership that happened to be a 1998 model and they told you "We know the wheels occasionally fall off, if you want to correct that, go ahead and buy the 2000 model".

Gotta love M$ ;)

-----Response-----

Or how about the alternatives:

The MacOS solution: "We know the wheels fall off. Beautiful paint job on that car, huh? Isn't it easy to drive when the wheels are on?"

The Linux solution: "We know the wheels occasionally fall off, but if you rebuild the motor each month they're much less likely to!"

The OS2 solution: "We know the wheels occasionally fall off. What does it matter. No one drives it anyway"

The BEOS solution: "We know the wheels occasionally fall off. It's just because they were on the wrong kind of car!"

The VMS solution "Our wheels never fall off. Nobody notices since we only install them on 1962 Studebakers..."

by alpha-male

Evaluating your solution now, Maxwell. It certainly looks like you may be onto something and I noted out patch level on Outlook was lower than the listed patches. So...I'll let you know how it goes...

Thanks for your efforts, here and elsewhere.

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