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Outlook crashing

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by rgrowcock 2 views

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I have a user that is having his Outlook 2000 crash, a lot. When it crashes, the error is "Outlook.exe has created an application error at reference 0x3f99d31d at memory location 0x0000003." Or words to that affect. I know that it has happened when trying to archive messages, but may be happening at other times.

I checked the KB site at Microsoft, but couldn't find those specific errors referenced. Nothing has changed, to my knowledge, with the machine. Outlook just started crashing thismorning. Anyone have any thoughts?

TIA
Roger

11 replies

by dklippert

No specific action, but have you tried:
scandisk, defrag, and then scanpst?
What's the size of the file?

Outlook can handle up to 16384 items in any folder (65535 with large tables) and a total of 2 GB in a .pst file.

Good luck

by rgrowcock

Thanks for the thoughts, but I tried all of those and nothing worked. Scandisk and defrag were fine, couldn't find the "scanpst" utility, any idea where I could find that one? File size is under 140 MB, so that shouldn't be an issue either. I also ran a memory check, but it came back clean, like I expected it to. I also updated Office 2000 to the latest patches, but that didn't help either.

I am beginning to suspect the hard drive, even if Scandisk didn't find any errors. I have copied the .pst file over to another machine and it works fine without crashing. If you can tell me where to get the scanpst utility, I'll award you the points. Thanks!

Roger

by dklippert

Here's information about ScanPST:
Type the Q number in the search box at www.microsoft.com/technet.
How to Find and Run the Inbox Repair Tool

Q272227

Office 2000 does not place the Inbox Repair tool on a menu. To use the tool, locate one ofthe folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

The Scanpst.exe file is located on the first Office 2000 CD-ROM in the following folders:

:\Pfiles\Common\System\Mapi\1033\95

-and-

:\Pfiles\Common\System\Mapi\1033\NT

by rgrowcock

Thanks and sorry it took me so long to close this. I ended up calling M$ and they had me re-install Office, this still didn't completely work. I am convinced now that there is a corrupt email that is messing up the whole works. On a different machine with a fresh install of everything Outlook works fine. Roger

by sahr

If it is only happening when archiving, check the archive file path. It may be pointing to a location that is blocked by the NT permissions. Or a network location may have a size cap on it.

by popeye_doyle

Have you tried to repair Outlook -
Help > Detect & Repair.
Or Try Writing a new profile, does the error
re-occur?

by georgie1970

Have you tried uninstalling and reinstalling outlook (or Office2000). That should work.
Georgie

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