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Outlook In-boxes

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by julie

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I am wondering why our IT consultant has multiple inboxes for a single profile in Outlook. I personally have 8 (that's right-8)that I have to acccess to check my incoming emails. Is there any reason that ayone can give me why this type of set up would be necessary?

11 replies

by notsochiguy

I was doing a minor networking contract once for a small manufacturing firm. There was one person that was in charge of answering the e-mails for the regional sales teams (swsales@xyz.com, nesales@xyz.com, mwsales@xyz.com).

Instead of setting up forwarding to the single address, they wanted to have each address in it's own inbox, so they could better track what was going on in each region.

Not the way I would have gone...but they liked it.

by julie

These inboxes are all for me (1 single email address)- they have names like "keyword", "header" and "SPF". It seems to me he has set them as some sort of spam filtering system.

by notsochiguy

I've seen and used all sorts of filtering solutions, and I haven't encountered anything like this previously.

It may not be a bad idea to bring in a second consultant from a different firm, to see if he/she agrees with the approach that the current consultant is taking.

The fact that you're left wondering why things are the way they are is NOT a good sign!

by tink!

Personally I have 8 folders under my Inbox. But that's because I receive emails for about a dozen addresses. I have Outlook autosort many of them into the proper folder so I can easily see to whom an email was sent to.

Are you saying you have to download emails for each individual Inbox? so - 8 times you do the process?

You should be able to do a Receive Group and then just have Outlook sort them.

by julie

These are all for one single email address. I have no business or procedural reason for having so many inboxes. I have asked the It guy and he says it has to be that way, but he won't say why. The inboxes are named "Keyword", "Header", "SURBL", "SPF" and "Bayesian" to name a few of them.
By the names, I am assuming that it is some sort of spam filtering system, but I have never seen this type of set up before.

by xnavydk

I use outlook a lot, 2 in-boxes, one personal folder one public if your running exchange and are a POC for a company email like support@ or webmaster@. Under public he could be routing, but I don't know why they would do such a thing. Ask a direct question to the person is my answer I guess.

by julie

Okay- questioned the IT guy again on the multiple in boxes. He says it needs to be this way until we get a security certificate for our website. Huh?!!!

by notsochiguy

...he's throwing some baloney your way!!

Have your firm get a different consultant in to take a look. I would imagine they'll find a litany of things that were done incorrectly.

by rteam2

GFI's MailEssentials for Exchange creates inbox subfolders called Keyword, Header, etc. when filtering mail. Filtering is at the server level and default config sends it to the subfolder indicating why it was filtered. Can be config'd to delete filtered mesgs or place them in one subfolder if desired.

by rteam2

Just curious - is GFI working effectively for you? I haven't used it for a couple of years, but we found it to be useful/effective in some environments but not others.

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