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Outlook Invite Sent to Wrong Person

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by ryan.goldfinch

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Hi All,

I have a problem where an Outlook Invite is sent to User A (usera@company.com), and straight after it's sent I get a bounce back saying that it was undeliverable. However when I look at the address in the undeliverable email, it is completely different to User A, for example it will say User B (userb@company.com). Even so, User A still receives the invite

The bounce back email always contains the same incorrect user. If I send a normal email to User A, the email is sent without any problems, and there are no bounce backs.

Any ideas?

3 replies

by jrojas2

Some way is reading the user email from sent email, not from corporate directory nor your personal address book.
So, if you have a John Smith (jsmithqcompany.com) in your addres book but a sent email to someone like John Smith (johnsmith@yahoo.com)... it may become confused and sent it to the wrong John smith!

Very bad default setting... I'm still looking at how to change it to first do an active directory search, not on the history!
Happened to us with a new employee. I had his old email account and Outlok was sending email to the "wrong" account, not the new corporate one.
Since I deleted the old emails it's working fine.

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