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Outlook issues

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by opresiga

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Hello,

I have a user that is having several issues with MS Oulook 2003.

She has been informed by some of the people she has sent email to that when they try to reply to her emails their oulook freezes and they have to shut down outlook.

Does anyone know what is the cause of this?

2 replies

by tink!

This eliminates any excess info that may travel with messages that are in HTML or even RTF format.

Check under Tools, Options, Mail Format.

The first thing on that tab is "choose a format for outgoing mail". In the drop-down box choose "Plain Text".

If she already has it in Plain Text format - is she sending attachments or signatures? Try sending without them and check the results.

Otherwise do a full virus scan.

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