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Outlook on NT4

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by dhrdmn 1 view

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We receive the message "Outlook cannot print unless an item is selected. Please select an item and retry printing"

Despite deleting and re-creating the Exchange mailbox the problem seems to be part of the user's profile because it occurs wherever she logs in to her mailbox.

Any suggestions would be greatly appreciated.

5 replies

by Member 26823810

This sounds like it is more a problem with the user's local profile. Try deleting the local/roaming profile for the user. You will have to then do the normal things ie: reconnect user to printers and mailbox.

by david_redmon

Actually, the answer came from Microsoft who advised that I should find the file
for printing in outlook and delete it. It will be re-created and configured correctly once the user re-opens Outlook. I believe the file is otlkprnt.

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