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Outlook Outbox 'Freeze'

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9 replies

by simon monaghan

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On a network I administer, users frequently have messages 'freeze' in the outbox. They are all using Outlook 2000, with mail stored in an Exchange 2000 server (part of SBS 2000). When I try to open the itmes I get the message 'This item cannot be opened'. The only way I have found to clear the outbox of the affected machines is to reboot the server. Sometimes ALL users are affected simultaneously. Today, only 1 user was affected, but no mail is leaving the server. I need help quickly! Thanks inadvance!

9 replies

by dklippert

I don?t know if it will help, but you might look at this:

(Type the Q number into the ?For solutions containing...? box at support.microsoft.com)

Outbound Mail Stuck In Client Outbox

Q183597

by highorbit

Is mail stuck in the outbound queue on the Server?

Are all the services still running properly? And are there any messages in the event viewer?

Check the servers external network connection and DNS servers are functioning correctly.

Restartthe Exchange services...

Have you checked the server isn't become overloaded? or running out of memory or hard disk space?

Then there's always a dubious network connection, I'm pretty sure that that would be able to flatten it as well!!

by highorbit

Not entirely sure where the SMTP connector is on Exchange 2000, but the inbound and outbound queue monitor was always hidden under the Internet Mail Service on 5.5, I'm assuming it's roughly in the same place.

If there is mail in the queue it would be good to see which errors it is pulling up for non-delivery.

I would look up the error codes you are getting on the MS website, while it can't provide a description on the machine MS should be able to fill in the blanks.

by simon monaghan

I've tried all of this before, but it didn't help. I'm going to have to try changing Hard Disks, then change ISP

by simon monaghan

How do I check if mail is stuck in the outbound queue on the server. Each user's mail is stored on the server, they do not have local pst files. There are lots of messages in the event viewer, mostly related to the pop3 connectoer and missing error code info in unavailable dll files. The external network connection appears to be ok, after a server reboot mail comes through fine. There is 37GB of unused HD space on one drive, but a partition on a secondary drive is full. Could this be a problem?Network connections are all good. Mail sent to me at a remote location took 3-6 hours to reach me today. I'm new to Exchange and SBS servers, so I'm taking nothing for granted. The processor is a Celeron 850, with 256MB RAM. Is this sufficient powerfor 14 users? The all email and browse pretty intensively. Thanks again for you help so far, but I still need more guidance.

by simon monaghan

BTW, the info in article in MS support is no use, I only implement one service - Exchange 2000 server, but thanks for the info anyhow.

by simon monaghan

The server uses an SMTP connector to send mail, and a POP3 connector to receive. Anything I should check here. Is it worth deleting and re-adding the SMPT connector. The last thing I did before the problem showed up was to change the schedule for the SMTP connector, but this was changed back when mail failed to leave at all. Despite re-checking my original schedule change there appeared to be a problem that prevented the new schedule from 'sticking'. I changed it back, and all was well for about 24 hours. I didn't mention it, but the mail problem occurred again over the weekend when no-one was in the office. I'm a bit puzzled.

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