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Outlook reply error: "Word unavailable"

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by yangado74

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Hi,

When trying to reply to certain messages (used to be only hotmail), outlook gives the following message:
"Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead.".

Does anyone know why this is happening? Re-registering the library does not fix this problem. Furthermore, as stated above it usually only regarded hotmail: now we are also encountering this with some of our clients who have different ISP.
Another thing I noticed: when you copy paste the email in a word document, you will see a LOT of text on top (seems like header information) and Word tells you it cannot perform spelling check on this).

Any idea on how to fix this? Thanks for any help in advance!!!

4 replies

by thumbsup2

As the error states, either Word is not available or it is of a different version as Outlook. Turn off using Word as an email editor and the error will go away.

To fix, either reinstall the entire Office suite, or upgrade so that all Office suite applications are the same version.

As for copy/paste from email to Word, you're copying out of an HTML email. The code which creates the email will come with it unless you first paste into a simple text editor like Notepad, then copy from there into Word.

by yangado74

but unfortunately reinstalling the Office suite has been tried as well. We tried everything mentioned in this post by MS (http://support.microsoft.com/kb/906307) and then some.
It's of course up to any body's taste, but I prefer working with the Word editor.

Thanks for the last bit of info - didn't know that!

by thumbsup2

If you've tried everything in the KB article (including repair Word) and you've tried 'reinstall', have you tried completely uninstalling the entire Office suite, running CCleaner through several passes to (1) clean up unused files/folders and (2) clean the registry, then reboot the computer at least 2 times, then install Office from scratch?

By the way... I know it's everyone's 'taste' to use Word as the email editor or not. Just be aware that allowing its use is not very secure. Your entire network could be compromised very easily.

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