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Outlook Web Access

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by daniel

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Periodically, say every two to five days our Outlook Web Access stops working. I have found that on the Exchange 5.5 Server, in Internet Service Manager (NT 4.0 Option Pack, under Internet Information Server)the two services for the Default Web Site and the Administration Web Site have stopped. When I manually start the two services, OWA works fine.

I have tested to see if our antivirus or Backup software, Inoculate IT & ArcServe IT 6.61 stop the services when they are run. In addition, I tested to see if the services stop once somebody accesses the Exchange Server through OWA. However, none of the above seems to stop the services. Any possible solutions?

Thanks,
Dan

3 replies

by maxwell edison

According to Microsoft article Q193557 titled, "BUG: Outlook Web Access Stops on Distorted Calendar Data"

http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;q193557

SYMPTOMS:
The Internet Information Server (IIS) may access violate and stop running. When this failure occurs, Outlook Web Access (OWA) clients experience long browser delays prior to a time-out.

CAUSE:
Corrupted data in a recurring appointment causes an access violation in Inetinfo.exe.

RESOLUTION:
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5.

For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

http://support.microsoft.com/directory/article.asp?ID=kb;en-us;Q191014

STATUS:
Microsoft has confirmed this to be a problem in Collaboration Data Objects for NTS version 1.2. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

(REMOVE SPACES from the pasted URLs.)

Good luck,

Maxwell

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