TWO ARTICLES I FOUND: Continued on next POST
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CAUSE
This behavior can occur if you are using an incorrect character set, or if the font you are using to send and read e-mail is damaged.
Note that you may be using an incorrect character set because someone sent you an e-mail message using a character set other than your default set. When this occurs, your default character set is changed.
RESOLUTION
To resolve this issue, follow these steps:
Start Outlook Express.
On the Tools menu, click Options.
Click the Send tab, and then click the "Reply to messages using the format in which they are sent" check box to select it.
Click the Read tab, and then click Fonts.
In the Character Sets box, click Western, and then click Set As Default.
Click OK, and then click International Settings.
In the Character Sets box, click "Utf- 7" (if it is available), click Remove, and then click OK. If "Utf- 7" is missing, click OK.
Click OK, and then quit Outlook Express.