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outlook2k & Exchange server 5.5 sp4

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A message was sent and recalled by user almost immediately. In those who's inbox in outlook was opened the message was recalled without problem, those who's outlook was closed, the message did not recall and an error notice was generated. Is this a bug in sp4 or another problem?
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by timwalsh

From Micrsoft Outlook 2000 Help:

"You can recall or replace only those messages you sent to recipients who are logged on and using Outlook and who have not read the message or moved the message out of their Inboxes."

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