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by mskyy2002

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I have a e2k server and some people can access it from out of the office and some can't. All mailboxes are set up the same and the people that can't access it out of the office only happens occasionally. They can sometimes and other times it keeps asking for their username and password over and over again without any errors. Example: My boss goes out of town w/ his laptop and checks his email from wherever. Sometimes it works, other times it doesn't. Any ideas?

8 replies

by burtonizer

The only thing I can think of is that the user isn't typing in the same link as before. What we did, is create an Internet Link and put it on the users IE Link's list with the full, correct internet address to access your email/exchange server. This is full-proof as it would either work for all, or work for no one.

I would test with a laptop dialed into an ISP and try accessing your OWA from that. Once you have the correct URL, publish that and have users add that into their Links bar.

by mskyy2002

The problem is they are all the same URL's. I set them up in their favorites and sometimes they do work, not just quit working. On top of that I have a link on our website they can click. They also all work from inside the LAN.

by marshabe

Ok first make sure this is correct:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324774

Next, the things you want to look at to troubleshoot this is the W3SVC log files on the OWA server. And turn the Information Store/Mailbox/logons Diagnostic loging to Max on the server with the mailbox. These two logs should help you find the problem. You can also check the event logs on the laptop.

Let me know if this helps.

Thanks,

Ben

by rvickers78

I like to create a DNS address something like mail.domain.com. That way the user can then goto http://mail.domain.com/exchange and be resolved to the correct web link. From there, check your settings that will allow OWA access to users at all times. Also make sure your firewall is set up not to block the ports that are needed to transfer data for logon into to the exchange server. You could test this out by having them keep track of what times they are able to get in and what times they are not able to get in and see if there is pattern going on which might lead to logon times.

by mskyy2002

I found that enabling SSL and getting the certificate seems to work. Thanks for all your answers anyway!

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